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Repair Request
Request service using this simple form found below
A repair request that would be considered an emergency should not be submitted online. PLEASE CALL US DIRECTLY.
Please leave a detailed explanation of where the problem is and when the problem started.
GIVEN THE CURRENT SITUATION REGARDING COVID-19 WE WILL BE ADDRESSING ONLY HIGH PRIORITY AND EMERGENCY REPAIR REQUESTS.
Running faucets and toilets, Pipe leaks, drain stoppages, malfunctioning smoke detectors and carbon monoxide detectors, malfunctioning door locks, malfunctioning gate locks, malfunctioning ingress and egress are examples of high priority and emergency repair requests.
We may ask customers a series of questions before entering the home about recent travel, exposure to anyone who has traveled, or exposure to the virus.
If you are quarantined or sick and place a repair request, we ask that you advise us ahead of time. We will make decisions that we feel are best for our team and most importantly the other residents before entering your unit.
We ask that you still enter your repair request below. Every single repair request will be recorded and prioritized accordingly.
The following will be required during our visit in keeping with current best practices:
1. Residents must wear a mask
2. Upon arrival, all windows must be opened to improve ventilation and air conditioning units remain off.
3. We will place a fan in the doorway to improve ventilation and bring in fresh outside air.
4. When possible tenants must wait outside while we are conducting repairs to minimize any chances of indoor air transmission should someone be asymptomatic.
Contact Us
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Essential Contact Information
A single stop to find every number you need
- Office Phone
- 818.508.6985
- Office Fax
- 818.508.7241
- Mailing Address
- PO Box 2733, Toluca Lake, CA 90036
- Southern California Gas Company
- 800.427.2200
- www.socalgas.com
- Los Angeles Department of Water & Power
- 800.342.5397
- www.ladwp.com
- Burbank Department of Water & Power
- 818.238.3700
- www.burbankwaterandpower.com